Engagement Plan

Engagement Plan

 

Proposed merger of Bentley Medical Practice, The Rainbow Surgery and Park Avenue Surgery

 

Background:

 

Bentley Medical Practice currently provides general medical services for its 5399 registered patients and is based on the ground floor of Redcar Primary Care Hospital.

The Rainbow Surgery currently provides general medical services for its 1576 registered patients and is based on the ground floor of Redcar Primary Care Hospital (next door to Bentley Medical Practice).

Park Avenue Surgery currently provides general medical services for its 2430 registered patients and is based at 13 Park Avenue, Redcar.

Each practice covers the catchment area of Redcar, Marske, New Marske, Lazenby and Dunsdale.

Bentley Medical Practice and Park Avenue Surgery have been working in collaboration together for a number of years.  They currently share expertise and jointly employ a number of staff.

 

Reason for the proposed merger:

Park Avenue Surgery and The Rainbow Surgery have relatively small patient list sizes.  They may become unviable or face cuts in services as NHS England rolls out its equity in funding across all general practices.

Many patients currently registered at Bentley Medical Practice request to be seen at Park Avenue Surgery as it is closer to them, the same applies to some patients registered at Park Avenue Surgery who request to be seen at Bentley Medical Practice at Redcar Primary Care Hospital.  The proposed merger will allow patients from Bentley Medical Practice, The Rainbow Surgery and Park Avenue Surgery to choose which site they want to be seen at without them being required to change their registration from practice to practice.

The proposed merger will allow sharing of medical staff as well as background managerial and administrative staff.  There will be no staff cuts made at any of the three practices, clinical or administration.

Joint working and mergers are the direction of general practice currently due to the pressures experienced in primary care and in the NHS as a whole.

 

 

Objectives:

The purpose of the engagement activity is to engage with patients and stakeholders about the proposed merger and gather their views.

 

Stakeholders:

 

All patients registered with the three practices

NHS England

NHS Properties

Health and Wellbeing Board

Overview and Scrutiny Committee

Healthwatch

South Tees CCG

Local Medical Committee

Healthwatch

Local pharmacies

 

It is our intention to communicate with key contacts from the stakeholders listed above.  The proposal will be forwarded by e-mail and hard copies with a request for their views or any concerns.

 

Equality impact assessment:

 

Across the three practices, approximately 1000 patients live in Dormanstown.  Some of these patients find it difficult to get to Redcar Primary Care Hospital as there is no direct bus route.  The proposed merger will not be able to tackle this problem as the premises will remain at Redcar Primary Care Hospital and Park Avenue Surgery.

 

The practice will continue to accept patient registrations from the women’s refuge in Redcar and patients seeking asylum and refuge.

 

We intend to run a search at each practice and identify patients who do not speak English as a first language. With the help of the interpreting service we plan to produce the engagement letter in as many languages as required to be sent to these patients.

 

Key messages:

 

Patients currently registered at Bentley Medical Practice will be able to continue to receive their care at the same premises.  Patients can choose to be seen at Park Avenue Surgery if they prefer.  There will be more choice of clinicians that they can access.

 

Patients currently registered at Park Avenue Surgery will continue to be able to access their care at Park Avenue Surgery premises.  They will also be able to access care at Benltey Medical Practice site if they wish.

 

The proposed merger will ensure that Park Avenue Surgery stays viable.

 

 

Patients currently registered at The Rainbow Surgery will continue to be able to receive their care from the same building, Redcar Primary Care Hospital.  The only change would be that it will be from Bentley Medical Practice which is next door.

Patients can also access care at Park Avenue Surgery site if they wish.

 

Patients from Park Avenue Surgery and The Rainbow Surgery will have access to more choice of clinicians as well as Nurse Practitioners and Practice Nurses working every day, which is not currently available.

The premises at Bentley Medical Practice has nine clinical rooms and Park Avenue Surgery has four.  This will be sufficient to provide care for the 9405 registered patients.

 

Bentley Medical Practice currently provides extended hours opening one night per week until 8.00pm.  This will allow patients from all three practices who have difficulty attending during normal opening hours the option of an evening appointment.

 

Risks:

 

There is potential for the delay in I.T transfer of patient information for the proposed start date.  We have however already engaged with primary care informatics and have been reassured that they can meet our timescale of three months notice as the three practices all use the same I.T system.

 

Further expansion and space could cause an issue in the future, however we do not have any plans for this currently.  We have identified empty space within Redcar Primary Care Hospital should this be required.

 

Engagement activities:

 

Letters will be sent to all registered patients aged 16 and over from all three practices to seek their views on the proposed merger.

 

A comment box will be placed in each practice for patients to post their feedback.

 

Each practice website will be updated with the proposal with a feedback section added for patients to send their feedback electronically.  A section of frequently asked questions will also be added to the websites and will be regularly updated.

 

Each practice will hold an evening drop in session from 6.00pm – 7.30pm for patients to attend and give their views.

 

All activitiy will be logged and the meetings minuted.

 

Timescale:

 

Engagement will start from 27 December 2014 until 7 February 2015.