General Information

medical team

 

 

Appointments

Home Visits

New registrations

Premises

New Patients

Prescriptions

Access Test Results

Complaints and Suggestions

Responsibility

Data Protection

Bentley Medical Practice Privacy Notice GDPR 

Out of Hours Emergencies

South Tees Clinical Commissioning Group

Opening Hours

Consulting Hours

Information Sharing

Declation of mean earnings 

Named accountable GP

SystemOnline

 

 

 

Appointments
We operate a Rapid Access appointment system whereby you will be offered a telephone consultation initially. We will always endeavour to see patients with urgent medical problems on the same day by appointment with a Doctor or Nurse Practitioner. A full information leaflet on our appointments system is available from reception.

Home Visits

Home visit requests should only be made for patients who are too ill to attend the practice. Patients / carers are requested to contact the practice before 10.30am if medical assistance is required that day. A receptionist will record the details of the patient who requires the home visit and will advise that a doctor may telephone the patient / carer before a visit is made. Visits usually take place after morning surgery has finished.

New Registrations

The practice is open for new registrations in the area covered by the practice: Redcar, Marske, New Marske, Kirkleatham, Wilton and Dunsdale.

Premises

The practice is situated in a modern purpose built premise located within Redcar Primary Care Hospital. The practice is fully compliant to disability access and has disabled and onsite parking available. There is also an independent onsite pharmacy.

New Patients

Patients who reside in our practice area and wish to join our list can collect registration forms from reception or download them from the practice website. All new patients are invited to attend for a new patient check to enable us to record details of medical history. all patients have been allocated a named GP. All Patients have a right to express a preference of practitioner and preferences will be recorded at the new patient check appointment. We will endeavour to comply whenever possible.

Prescriptions

Patients on long term medication may be given a repeat prescription and a computerised request form will be available. We ask that you only tick items that you require and ensure that the request reaches the practice.  Ways in which to do this include:

. Online  you can order your repeat prescription through our online prescription ordering service called SystemOnline. If you are new to the system you will need to come into the surgery to collect your SystemOnline username and password. When you collect your SystemOnline information you will need to confirm your identity.

. Bring the paper request form to the practice and place it inside the repeat prescription request box.  This is situated on the wall in the waiting room.

. Contact your chosen pharmacy to ask that they bring your paper request form to the practice. Several pharmacies also offer a collection / delivery service.

. Post your paper request form to the practice.  You may wish to enclose a stamped addressed envelope with your request and we will then post your prescription back to you.  Please be aware that this will make the process longer than 48 hours before you receive your prescription.

For patient safety reasons we are unable to accept prescription requests over the telephone.Please allow the practice 48 hours for your prescription request to be processed.  This does not include weekends or bank holidays.  Repeat medication can only be issued to patients for four weeks at a time, other than in special circumstances.  Please inform the reception staff if you require more than a four week supply and state the reason, this helps us to process your request.

The practice can offer a repeat dispensing service which can be used by patients on long term medication.  Patients can collect their monthly prescription when due direct from the pharmacy on a monthly basis for up to six months of the year without having to submit a request to the practice.  If you feel this service may be of benefit to you, please contact the practice.  A request will be made to Joanne Lambert, Practice Pharmacist who will assess to see if this is suitable for individual patients according to their repeat medications.

Access Test Results

The practice telephone lines can be extremely busy between 8.00am – 10.00am with requests for appointments. To avoid delays in answering your call, the practice advises that you call after 10.00am to request test results.

Complaints and Suggestions

We strive to maintain high standards of patient care and service at all times.  If, however you wish to make a complaint, it should be addressed to Miss Wells, Practice Manager who will fully investigate your complaint. An information leaflet regarding complaints is available from reception. We welcome any suggestions you may have regarding our service.  Suggestions can be posted in the suggestions box situated in reception or sent by e-mail to STCCG.bentleymedical@nhs.net

Responsibility

Patients have a right to be treated with respect, but also have a responsibility to use the service appropriately, in particular to cancel appointments when not required.  The practice has a policy of non-  tolerance of abuse whether verbal, physical or racial and we will remove patients from the practice list if this responsibility is not observed.How Bentley Medical Practice implements the NHS Constitution

Data Protection

All information held about patients is completely confidential.  The Practice is registered under the Data Protection Act 1984.  This act protects data held on the computer system. All staff within Bentley Medical Practice and Park Avenue Surgery are employed across both practices.

Bentley Medical Practice Privacy Notice
Bentley Medical Practice keeps medical records confidential and complies with the General Data Protection Regulation.

We hold your medical record so that we can provide you with safe care and treatment.  NHS health records may be electronic, on paper or a mixture of both.  We ensure that all of your information is kept confidential and secure.

We use your information so that the practice can check and review the quality of the care we provide. This helps us to improve our services to you.

 

  • We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care.  For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.

 

  • Healthcare staff working in A&E and out of hours care will also have access to your information.  For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions.  This will involve the use of your Summary Care Record.  For more information see:  https://digital.nhs.uk/summary-care-records or alternatively speak to the Practice Manager.

 

  • You have the right to object to information being shared for your own care.  Please speak to the practice if you wish to object.  You also have the right to have any mistakes or errors corrected.

Out of Hours Emergencies

Out of hours care is commissioned by and is the responsibility of South Tees Clinical Commissioning Group.  Should you require medical care Monday to Friday between 6.00pm and 8.00am weekdays, on weekends or bank holidays, please call 111.

The nearest walk in centre is the Urgent Care Centre situated within Redcar Primary Care Hospital.

South Tees Clinical Commissioning Group

Should you wish to contact South Tees Clinical Commissioning Group, their telephone number is 01642 511868.
Opening Hours

Monday 08:00am-06:00pm
Tuesday 08:00am-06:00pm
Wednesday 08:00am-06:00pm
Thursday 08:00am-08:00pm
Friday 08:00am-06:00pm

Consulting Hours

Monday 08:30am-06:00pm
Tuesday 08:30am-06:00pm
Wednesday 08:30am-06:00pm
Thursday 08:30am-08:00pm
Friday 08:30am-06:00pm

Please note the late night clinic is for pre-booked appointments only. The practice telephone lines are not open after 6 pm. The lines re-open at 8.00am the following day. The telephone lines are not open on Saturdays and Sundays.

 

Information Sharing
Summary Care Records

The practice can share your medical record with other clinicians.  This means that everyone who is caring for you can be fully informed about your medical history, including any medication and allergies.  Information is uploaded daily from the practice to ensure your Summary Care Record is kept up to date.

Please click on the links for further information.

http://www.nhscarerecords.nhs.uk/

(Upload leaflet, attached to email)

 

Access to your medical records online

We offer access to the detailed patient record online, where requested by the patient.

GP2GP

The GP2GP facility provides the ability of patient medical records to be safely and quickly transferred electronically from one practice to another when a patient registers.

The practice has expressed an interest in using the facility and is awaiting a date for implementation from the GP2GP Project Team.  We aim to achieve implementation by 31 March 2015.

leaflet for furthur information

Declation of mean earnings 2016

The average pay for GPs working in Bentley Medical Practice in the last financial year was £53795 before tax and National Insurance.  This is for 2 full time GPs and 2 part time GPs.

Declation of mean earnings 2017

The average pay for GPs working in Bentley Medical Practice in the last financial year was ££51023 before tax and National Insurance.  This is for 2 full time GPs and 2 part time GPs.

Named accountable GP

 

From 1st April 2015, all patients registered at any GP practice are required to be allocated a named accountable GP.

 

The named accountable GP is responsible for the care and support that our surgery provides to you.  The named accountable GP takes responsibility for the co-ordination of all appropriate services and ensures they are delivered where required to each of their patients.

 

The Practice will inform patients verbally of their named accountable GP on request.

 

The Practice has allocated a named GP for each patient.  However, if a patient requests a different named GP, reasonable effort will be made to accommodate their preference.

 

Having a named accountable GP does not prevent you from seeing any other GP or clinician in the practice if you wish to do so.

 

SystmOnline

 

SystmOnline is a service which enables patients to access and use the following services online:

Booking of appointments

Request repeat prescriptions

Access their summary medical record

Access their detailed coded medical record

 

To register for the SystmOnline service you are required to attend the surgery in person and complete a registration questionnaire.  Confidentiality is of paramount importance to us and we therefore request that you bring photographic identification with you when registering.

If you have difficulty attending the practice in person but wish to register for the service, please contact the Practice Manager who will discuss this with you.