Patient Participation Group

Bentley Medical practice Patient Participation Group 2014-2015 Annual Report

Bentley Medical Practice Patient Survey Report 2014-15

Bentley Medical practice Patient Participation Group 2013-2014 Annual Report

Bentley Medical Practice Patient Survey Report 2013-14

Bentley Medical practice Patient Participation Group 2012-2013 Annual Report

If you would like to be part of our Patient Participation Group, providing feedback on our services and provide ideas for improvement, and would be willing, occasionally, to complete a small number of surveys which allow us to monitor our performance, please use the ‘Contact Us’ form below to give us your e-mail address and thereby join our Patient Participation Group. If you would prefer to give comments anonymously please feel free to do so again by the ‘Contact Us’ form below.

Contact Us

FOR CLINICAL GOVERNANCE AND PATIENT SAFETY REASONS THIS CONTACT METHOD MUST NOT BE USED TO COMMUNICATE CLINICAL ISSUES. PLEASE TELEPHONE THE SURGERY IN SUCH CASES AND SPEAK TO OUR PRACTICE MANAGER .

Questions and Answers

1. Why are you asking people for their contact details?

We would like to be able to contact people occasionally to ask them questions about the Surgery and how well we are doing to identify areas for improvement

2. Will my Doctor see this information?

This information is purely to contact patients to ask them questions about the Surgery, how well we are doing and ensure changes that are being made are Patient focused. If your Doctor is responsible for making some of the changes in the Surgery they might see general feedback from patients

3. Will the questions you ask me be medical or personal?

We will only ask general questions about the Practice, such as short questionnaires

4. Who else will be able to access my contact details?

Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else

5. How often will you contact me?

Not very often- possibly every 2-3 months

6. What is a patient participation group?

This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need

7. Do I have to leave my contact details?

No, but if you change your mind please let us know because all input is important to us

8. What if I no longer wish to be on the contact list or I leave the surgery?

We will ask you to let us know by email if you do not wish to receive further messages.